STEP 1
Register Your Complaint
Customer may lodge a complaint through any of the following channels:
- Customer Care Email: Customercarenbfc@myfindoc.com
- Grievance Redressal Email: Grievancenbfc@myfindoc.com
STEP 2
Acknowledgement of Complaint
- Complaint acknowledged within 24-48 hours
- Complaint reference number will be generated and shared with the customer
STEP 3
Review by Customer Care Executive
- Initial review and resolution attempt
- TAT: Up to 7 working days
STEP 4
Escalation to Grievance Redressal Officer (GRO)
- Escalate if no response or dissatisfaction
- GRO reviews and resolves
- TAT: Up to 30 days
STEP 5
Escalation to Nodal Officer
- Unresolved complaints
- Final internal review
- Final response issued
STEP 6
External Escalation – RBI
If not resolved within 30 days, customers can escalate to:
- RBI Complaint Management System
